GLOBE CLOUD TERMS & CONDITIONS

The Globe Cloud Terms and Conditions is a legal agreement between Globe Telecom, Inc., a corporation duly organized under the laws of the Republic of the Philippines, with principal office at 2nd Street corner 7th Avenue, Bonifacio Global City (BGC), Taguig, Philippines (“Globe”), and the individual or entity using the Service (“you”). By creating an account,, accessing, or using the Service you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

1. Definitions

• Account - your Globe Cloud account registered under your Globe consumer product relationship.
• Account Owner - the individual who creates the Account and purchases or maintains the subscription.
• Billing Cycle - the recurring 30-day period for which you are charged for your subscription plan.
• Content - files and data you upload, back up, sync, store, or otherwise make available through the Service.
• Family Plan - a plan feature available on eligible tiers allowing sharing with invited members (see Section 6 hereof).
• Plan - the subscribed storage tier and features available to your Account.
• Retention Period - the thirty (30)-day period that begins immediately when an Account is placed in ARCHIVED status, whether due to cancellation, non-payment, or failed renewal. During this period, Globe will retain your Content - such as files, photos, videos, documents, logs, and messages stored or generated through the Service - solely to allow you to restore access by reactivating the subscription, including completing payment, where applicable. After the Retention Period ends, such Content may be deleted in accordance with Section 10.
• Service - Globe Cloud, a subscription-based personal cloud storage service for supported content, including photos, videos, music or audio, documents, and certain device backup data such as call logs and messages, made available by Globe Telecom, Inc.

2. Eligibility and Account Requirements

2.1 Minimum Age and Eligibility. To use the Service, you must be at least eighteen (18) years old, have legal capacity to enter into a binding agreement, maintain a valid Philippine billing address, and satisfy Globe's eligibility checks as implemented in the purchase channel. Your eligibility may also depend on your continued compliance with these Terms and Conditions and any supported billing arrangement or Globe account relationship required for the Service.

2.2 Required Globe Consumer Product Relationship. To create a Globe Cloud Account and purchase a Plan, you must have an active Globe consumer product relationship (for example, Globe Prepaid, Globe Postpaid, Globe Platinum, Globe at Home, TM, or Globe Fiber Prepaid), unless Globe expressly allows another qualifying relationship through an authorized channel.

2.3 Account Owner Responsibility. The Account Owner is responsible for all activity under the Account, all subscription charges, fees, and taxes, ensuring invited members comply with these Terms, and maintaining the confidentiality and security of login credentials and devices.

3. The Service

3.1 What the Service Does. Globe Cloud provides personal cloud storage and related features that may include backup, sync, upload, download, access, organization, and sharing of supported files, as well as device-based backup experiences, including device-derived data such as call logs and messages, depending on device or operating system support, permissions, and your settings.

3.2 Self-Service. The Service is primarily self-service through the available channels.

3.3 Supported Devices and Operating Systems. Some features may depend on your device manufacturer, operating system, app permissions, browser environment, and network connectivity. Globe does not guarantee that all features will be available on all devices, browsers, territories, or operating system versions.

3.4 License Grant. Subject to your compliance with these Terms and Conditions, Globe grants you a personal, limited, non-exclusive, non-transferable, and revocable license to access and use the Service and any related software or interfaces for personal, non-commercial purposes on supported devices and channels.

4. Plans, Pricing (VAT Inclusive), and Promotional Offers

4.1 Plans and Standard Rates (VAT inclusive). Globe Cloud is offered under various subscription plans with corresponding fees. Unless otherwise indicated at checkout, all fees shown are VAT inclusive. Current plan availability and pricing are displayed in Globe's authorized purchasing channels and may vary by subscriber, channel, or other factors. Globe may amend, update, or discontinue plans, storage allocations, inclusions, and rates from time to time. Globe will provide at least thirty (30) days' notice before a material increase in standard subscription fees, unless a different notice period is required or permitted by applicable law.

4.2 Promotional Offers. Globe may, at its sole discretion, offer promotional, introductory, or discounted rates for Globe Cloud. All promos are time-based, subject to eligibility, and may be limited to specific subscriber segments, one-time availability per Globe account, and additional conditions communicated through official channels or at checkout. Promo duration, discount amount, applicability, and availability may vary. Globe reserves the right to modify, extend, shorten, withdraw, replace, or otherwise change any promo, in whole or in part, at any time, subject to applicable laws, rules, and regulations. If you change plans during a promo period, including an upgrade or downgrade, the then-current standard rate or other applicable rate for the selected plan may apply, and the promo rate will not carry over, reset, or reapply unless Globe expressly states otherwise in the applicable promo mechanics.

4.3 Storage and Technical Limits. Backups may cease upon reaching your selected storage allotment. Family Plan storage is shared among the group and is not divided per member. Technical limits and feature availability may vary by device, platform, permissions, and system conditions.

5. Purchase Channels and Payments

5.1 Purchase Channels. Globe Cloud may be offered through one or more purchase channels. At launch, Globe Cloud is purchased and managed via the GlobeOne Application, but Globe may enable additional channels in the future, such as a website, Globe Store, or authorized retailer apps.

5.2 Payment Methods. Payment methods may vary by channel and may change over time. You authorize Globe to charge the subscription fee and applicable taxes using any payment method you select and that is made available to you at checkout, including any future payment methods.

6. Supported File Types

7.1 Mobile App Backup (by OS). Supported file types may differ by operating system. For Android, supported categories currently include common image, video, audio, and document formats such as JPG, JPEG, BMP, GIF, PNG, TIFF, HEIF, FLV, MPEG variants, WMV, HEVC, AIFF, M4A, FLAC, MP3, WAV, CSV, DOC, DOCX, PDF, PPT, PPTX, XLS, and XLSX. For iOS, supported categories currently include photo formats such as HEIC, JPEG, PNG, GIF, and TIFF, and video formats such as QuickTime and MP4. Supported formats may change from time to time.

7.2 Thumbnails. After backup to the cloud, a thumbnail may be created server-side for each photo and video file. This is supported for major image and video formats, including raw image formats such as DNG, ARW, CR2, NEF, and ORF.

7.3 Desktop Clients and Web Upload. There are no file-type restrictions for backup or upload using desktop clients and web manual upload functionality, subject to storage limits, technical constraints, and these Terms.

7.4 Changes to Supported File Types. File support for backup is subject to change due to operating system and OEM updates and other product changes. Globe may update supported file types without prior notice, subject to applicable law.

8. Plan Changes: Upgrades and Downgrades

8.1 Upgrading Your Plan. You may upgrade your Plan at any time through an available purchase channel. Once the upgrade is confirmed, your Account will switch immediately to the higher Plan and the increased storage allotment and features, if any, will take effect right away. Upon confirmation of the upgrade, you will be charged the applicable subscription fee for the new Plan, including any applicable taxes, as displayed at checkout. Upon upgrade, your previous Plan will be deemed forfeited, and no refund, rebate, or pro-ration will apply to any amount already paid for that previous Plan, except as may be required by applicable law. Your Billing Cycle will reset and will begin on the date and time the upgraded Plan is purchased, and future renewals will follow this new Billing Cycle.

8.2 Downgrading Your Plan. You may downgrade your Plan at any time, subject to the storage limits of the lower Plan. You may only downgrade if your current storage usage, including any Content retained in your Account, does not exceed the storage capacity of the lower Plan at the time of downgrade. If your usage exceeds the lower Plan's capacity, you must delete or remove Content, or otherwise reduce usage, before downgrading. Once the downgrade is confirmed, your Account will switch immediately to the lower Plan and the lower storage allotment and features, if any, will apply right away. You will not be charged a new fee at the time of downgrade, and no rebate, prorated credit, refund, or chargeback will apply for fees already paid for the current Billing Cycle unless required by applicable law. Your Billing Cycle will not reset, and the lower Plan fee will apply at the next renewal.

9. Billing Cycle, Auto-Renewal, and Payment Attempts

9.1 Auto-Renewal. Subscriptions renew automatically every thirty (30) days unless you cancel before renewal.

9.2 Payment Attempts. Globe may attempt to collect payment using your selected payment method around renewal time. Payment attempts may include retries and reminders consistent with the in-app billing experience.

9.3 Billing Cycle Treatment During Archival (No Cycle Reset). If your Account enters an ARCHIVED state due to non-payment and you later renew or pay during the Retention Period, your Billing Cycle does not reset and will not be adjusted based on the date of your renewal or payment. Payment applies to the current billing period to prevent misuse of the Service. This Section does not change the rules for plan upgrades, which reset the Billing Cycle as described in Section 8.1.

10. Access, Suspension, Archiving, Retention, and Deletion

10.1 Access Until End of Paid Cycle. If you cancel or if renewal payment fails, you retain access to the paid Service until the end of your then-current paid Billing Cycle. For avoidance of doubt, cancellation and or non-payment does not entitle you to any prorated refund, credit, rebate, or chargeback for any fees paid for the then-current Billing Cycle, except as may be required under applicable law.

10.2 Archiving. If the subscription is not successfully renewed by the end of the paid Billing Cycle due to an unpaid bill, your Account may be placed in an ARCHIVED state with restricted access.

10.3 Retention Period. Once ARCHIVED, your Content is retained for thirty (30) days to allow you to regain access by renewing or paying.

10.4 Deletion Timing. If you do not renew within the Retention Period, your Account and Content will be permanently deleted. Final deletion occurs eight (8) hours after the final reminder in the billing experience.

10.5 Recovery During Retention. To recover your Content during the Retention Period, you must regain access by renewing or paying for your Plan through an available channel.

10.6 Irreversibility. After permanent deletion, your Account and Content cannot be restored.

11. Cancellations and Refunds

11.1 How to Cancel. You may cancel via the channel where you subscribed, such as GlobeOne or future available channels. Cancellation stops the next renewal charge.

11.2 Refund Policy. Subscription fees are non-refundable, except where you were double charged, there was failed provisioning such as payment without subscription entitlement within a reasonable time, or a refund is required by law or regulation.

12. Your Content, Permissions, and AI-Assisted Features

12.1 Your Ownership. You own your Content. Globe does not claim ownership over your Content.

12.2 License to Provide the Service. You grant Globe and its service providers a limited, worldwide, non-exclusive license to host, store, reproduce, transmit, process, back up, restore, display, and otherwise handle your Content only to provide, maintain, secure, support, troubleshoot, and improve the reliability of the Service, and to comply with law.

12.3 Permissions for Device Backups. If you enable backup features, including device-derived data such as call logs and messages, you authorize the Service to access and back up that data as permitted by your device, operating system settings, and the permissions you grant.

12.4 Your Responsibility. You are responsible for ensuring you have all rights, licenses, permissions, and consents necessary to store, upload, back up, share, or otherwise use Content through the Service; securing your devices, operating system accounts, and Globe Cloud credentials; and maintaining your own backups if you want redundancy beyond the Service.

12.5 User Backup Responsibility. You remain solely responsible for maintaining independent and secondary backups of any critical or valuable files. Globe Cloud is not intended to be your sole repository for important Content, and Globe will not be liable for lost, stolen, corrupted, unavailable, or damaged Content except to the extent liability cannot be excluded under applicable law.

12.6 AI-Assisted Features and Output. The Service may use artificial intelligence or machine-assisted features such as automated photo tagging, image enhancement, Flashback, or Memories. You remain responsible for evaluating the accuracy and suitability of any AI-generated or AI-assisted result before relying on it, and Globe and its licensors are not liable for actions or decisions taken by you based on such output. Globe and its authorized Personal Information Processors shall process user Content solely for the purpose of providing the Service and its AI-assisted features, and user Content, including facial templates or biometric data generated within the Service, shall not be used to train, fine-tune, or improve generalized or cross-customer artificial intelligence models except as strictly necessary to deliver the contracted Service functionality and in accordance with applicable law.

13. Prohibited Data Types and Personal Use Nature

13.1 Not for Health Records or Banking Details. You must not use Globe Cloud to store, upload, back up, or process health records, healthcare data, banking details, credit card details, or financial credentials. Globe is not liable for any loss or breach resulting from such prohibited use, and all risk remains with you.

13.2 Personal Use Only. Globe Cloud is intended for personal consumer files and is not designed for enterprise-grade datasets such as operating system images, full server backups, or corporate databases.

14. Acceptable Use and Prohibited Conduct

14.1 General Rule. You may use the Service only for its intended personal, non-commercial purpose and in a manner consistent with these Terms and Conditions, and applicable law.

14.2 Prohibited Material. You must not use the Service to display, store, process, transmit, or make available content that: (a) infringes or misappropriates another person's intellectual property or proprietary rights; (b) violates privacy, publicity, confidentiality, or other rights of any person; (c) is unlawful, defamatory, harassing, abusive, fraudulent, obscene, excessively profane, hateful, discriminatory, violent, or otherwise objectionable; (d) contains viruses, worms, Trojan horses, corrupted files, malware, or other destructive or deceptive code; (e) relates to illegal drugs, drug paraphernalia, criminal hacking, phishing, or other illegal activity; (f) may be harmful to minors; or (g) consists of enterprise-grade datasets or materials that fall outside the intended personal-use scope of the Service.

14.3 Prohibited Actions. You must not, and must not permit any other person to: reverse engineer, decompile, disassemble, modify, or create derivative works of the Service except to the limited extent such restriction is prohibited by law; sell, resell, sublicense, lease, lend, distribute, transfer, or otherwise commercially exploit the Service; interfere with or circumvent the security, integrity, availability, or operation of the Service; access or attempt to access accounts, systems, or data not authorized for your use; impersonate another person or entity or misrepresent your identity or the source of any communication; use the Service for spam, unsolicited commercial messaging, SMS, MMS, push notifications, or other communications in violation of anti-spam, telemarketing, consumer protection, or similar laws; harvest or mine email addresses, personal information, or account data without proper authority or consent; use open third-party servers or operate an open proxy or similar forwarding service; send messages to persons who have requested removal from a mailing list or with whom you have no pre-existing relationship where such contact is not permitted by law; conduct multi-level marketing, gambling, illegal peer-to-peer filesharing, cryptocurrency mining, or the promotion or facilitation of unlawful activity; scrape, crawl, monitor, harvest, or mine data from the Service or third-party web properties in a manner not authorized by Globe, applicable terms, or commercially reasonable technical standards; perform significant load or security testing without Globe's written consent; remove proprietary notices; access any Globe or third-party product, service, or website in a manner that violates the terms applicable to that product, service, or website; or use the Service in a manner that harms Globe, its users, or third parties.

14.4 Consequences of Violation. Violation/s of this Section may result in content removal, feature restriction, suspension, or termination of the Account without refund, in addition to any other remedies available to Globe under these Terms and Conditions, or applicable law.

15. Monitoring, Content Review, and Enforcement

15.1 No Active Monitoring Obligation. Globe does not actively monitor all Content. However, Globe may review, preserve, remove, disable access to, quarantine, or restrict Content, accounts, or features where Globe reasonably determines that such action is necessary to comply with law, regulation, lawful government request, court order, or legal process; protect the security, integrity, availability, or operation of the Service; prevent fraud, abuse, infringement, misuse, or harm; or enforce these Terms.

15.2 Security and Abuse. Globe may suspend or restrict access where it reasonably believes an Account poses a security risk, is used abusively, or violates these Terms.

15.3 Illegal Content Reporting. Globe may report illegal activity to appropriate authorities where required or appropriate, including Child Sexual Abuse Material (CSAM) or other material involving child sexual abuse.

16. Privacy

16.1 Privacy Notice. Globe will process personal data in accordance with applicable Philippine laws, including the Data Privacy Act of 2012, the Globe Cloud Privacy Notice, and Globe's Privacy Policy.

16.2 Data Transfers and Service Providers. The Service may use third-party technology providers and infrastructure, which may involve processing and or transferring data outside the Philippines as permitted by law and disclosed in the applicable privacy disclosures. By using the Service, you acknowledge that Content may be transferred to and stored on secure servers located in the United States, Ireland, the United Kingdom, France, and India.

17. Support

17.1 Support Scope. Globe provides customer support for billing and user account concerns.

17.2 Support Channels. Support channels may include in-app help, chat, email, or hotline. Channel availability may vary by time, system availability, and channel policies. All billing and technical support inquiries must be directed to Globe, and you agree not to contact Globe's third-party infrastructure providers directly.

18. Availability, Maintenance, Changes, and Third-Party Dependencies

18.1 Availability. Globe aims to make the Service available on a continuous basis, subject to maintenance, upgrades, and events outside Globe's reasonable control.

18.2 Maintenance. Planned maintenance may temporarily affect availability. Globe may provide notice through the app or other reasonable means when practicable. Globe may modify features, storage handling, supported file types, technical requirements, supported devices, access methods, and AI-assisted functions over time. Globe may also deploy patches, fixes, updates, or upgrades automatically where reasonably necessary to maintain functionality, compatibility, performance, or security.

18.3 Third-Party Services and Dependencies. The Service may depend on or interoperate with third-party infrastructure, cloud environments, operating systems, browsers, app stores, payment channels, connectivity providers, device manufacturers, analytics tools, and other external services or platforms. Such third-party services may be subject to separate terms, conditions, and privacy notices issued by the relevant third parties. Globe does not control and is not responsible for the availability, performance, security, content, acts, omissions, or data handling practices of any such third-party service, and your use of any such third-party service is at your own risk.

19. Intellectual Property and Use Restrictions

19.1 Globe Intellectual Property. Globe and its licensors own all rights, title, and interest in and to the Service, software, apps, branding, interfaces, algorithms, and related materials, except for your Content.

19.2 Ownership Reserved. No ownership rights in the Service are transferred to you. Except for the limited license expressly granted in Section 3.4, Globe reserves all rights not expressly granted under these Terms.

19.3 Restrictions. You may not copy, modify, reverse engineer, decompile, disassemble, or attempt to access non-public parts of the Service, except where allowed by law. You may not remove copyright, trademark, or other proprietary notices contained in or on the Service.

20. Disclaimers and Limitation of Liability

20.1 Disclaimers. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE, INCLUDING ALL SOFTWARE, FEATURES, CONTENT PROCESSING, AI-ASSISTED FUNCTIONS, AND RELATED FUNCTIONALITY, IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITH ALL FAULTS. GLOBE, ITS AFFILIATES, LICENSORS, INFRASTRUCTURE PROVIDERS, SUBPROCESSORS, AND AUTHORIZED PERSONAL INFORMATION PROCESSORS DISCLAIM ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AVAILABILITY, SECURITY, OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

20.2 Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GLOBE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, USE, OPPORTUNITY, DATA, OR CONTENT, ARISING FROM OR RELATING TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. To the extent liability cannot be disclaimed, Globe’s total aggregate liability for any claim arising out of or in connection with your use of the Service shall be limited to the fees paid by you during the subscription period in which the claim arose.

21. Discontinuation and Termination

21.1 Discontinuation of Service. Because the Service relies on third-party infrastructure, Globe reserves the right to discontinue or terminate the Service if its agreement with an infrastructure provider ends or if the Service otherwise becomes commercially or operationally impracticable. Globe will provide thirty (30) days' notice where reasonably possible, during which you must export your Content.

22. Business Continuity for Payments (Payment Service Disruptions)

22.1 Payment Disruptions. From time to time, payment processing may be delayed, interrupted, or unavailable due to circumstances beyond Globe's reasonable control, including outages or limitations affecting Globe's systems, third-party payment channels, banks, payment processors, or network connectivity ("Payment Disruption").

22.2 Continuity Measures. In the event of a Payment Disruption, Globe may implement business continuity measures to enable subscribers to maintain or resume access to the Service, including retrying the charge at a later time, requiring a subscriber to complete payment through an alternate flow including manual payment via an authorized channel, providing instructions through official purchasing channels, or temporarily suspending certain payment features, including auto-renewal, until the Payment Disruption is resolved.

22.3 Subscriber Responsibility. If Globe requires manual payment or an alternative payment flow as a continuity measure, the subscriber remains responsible for completing payment within the timeframe communicated by Globe. Failure to complete payment may result in delayed renewal, interruption of access, downgrade, limitation of features, or termination of the subscription in accordance with these Terms and applicable policies.

22.4 Grace Periods. Globe may, at its discretion, provide a reasonable grace period during a Payment Disruption; however, Globe does not guarantee uninterrupted access where payment cannot be successfully processed. Any grace period, extension, or temporary access, if provided, is voluntary, may be modified or withdrawn, and does not waive Globe's right to collect applicable fees.

22.5 Payment Method Changes. Nothing in this section limits Globe's right to introduce, modify, or discontinue payment methods, or to route payments through third-party providers, subject to applicable laws, rules, and regulations.

23. Governing Law and Venue

23.1 Governing Law and Venue. These Terms and Conditions are governed by the laws of the Republic of the Philippines. Any dispute arising from or relating to these Terms and Conditions or the Service will be filed in the proper courts of Taguig City, to the exclusion of all other courts.

24. Changes to These Terms

24.1 Updates. Globe may update these Terms and Conditions from time to time. Updates become effective upon posting or as otherwise required by law. Your continued use of the Service after the effective date means you accept the updated Terms and Conditions.

25. Miscellaneous

25.1 Entire Agreement. These Terms and Conditions, together with the documents expressly incorporated for privacy and other applicable disclosures, constitute the entire agreement between you and Globe with respect to the Service.

25.2 Severability. If any provision of these Terms and Conditions is held invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect to the maximum extent permitted by law.

25.3 No Waiver. Globe's failure to enforce any provision of these Terms and Conditions shall not constitute a waiver of that provision or any other provision.

25.4 Assignment. You may not assign, transfer, delegate, or otherwise dispose of these Terms or any rights granted under them without Globe's prior written consent. Globe may assign or transfer these Terms, in whole or in part, without restriction.

25.5 Survival. Any provisions which by their nature should survive suspension, termination, or expiration of these Terms and Conditions shall survive, including provisions relating to intellectual property, content rights and responsibilities, disclaimers, limitation of liability, privacy acknowledgments, payment obligations, and dispute-related matters.

26. Contact Information

• Globe Telecom, Inc.
• The Globe Tower, 32nd Street corner 7th Avenue, Bonifacio Global City, 1634 Taguig City, Metro Manila, Philippines
• Privacy Contact: privacy@globe.com.ph
• Support Mobile: Dial 211 (toll-free for Globe and TM subscribers).
• Support Landline: (02) 7730-1000 (standard landline rates may apply).
• Platinum Support: 188 or (02) 7730-1888.