FAQs & Help

Having issues with Globe Cloud?

Check out our basic self-troubleshooting steps.

Start Troubleshooting

About Globe Cloud

Getting Started & Account

Plans & Pricing

Payment & Billing

Upgrades & Downgrades

Failed Payments, Suspension, and Archival

Data Retention & Deletion

Privacy & Security

Support

Digital Safety & Security

Verify Globe Cloud Senders and Domains

Always protect your account by clicking only on links from verified Globe senders and official Globe domains.

Need more help?

Select “Report an Issue”, then tap "Load, Promos & Rewards".

Get Help on Messenger

FAQs & Help

Having issues with Globe Cloud?

About Globe Cloud

What is Globe Cloud?

What can I do with Globe Cloud?

Is there a file size limit?

What devices and platforms are supported?

Getting Started & Account

How do I sign up?

Do I log in using my mobile number?

Can I manage multiple accounts?

How do I resend my Globe Cloud activation link?

How do I reset my Globe Cloud password?

Plans & Pricing

What plans are available?

Payment & Billing

What payment methods are supported?

How does billing work? (30-day cycle + renewal timing)

When will Globe Cloud automatically retry my renewal payment?

How do I retry payment for my Globe Cloud plan?

Upgrades & Downgrades

What happens when I upgrade my plan?

What happens when I downgrade my plan?

Why can't I downgrade?

Failed Payments, Suspension, and Archival

What happens if my renewal payment fails?

When will my Globe Cloud account be archived?

Data Retention & Deletion

What happens to my files if my account is archived or suspended?

Can I recover my files after deletion?

Privacy & Security

How is my data protected?

What personal data may be processed to provide the service?

Support

How do I contact support?

Digital Safety & Security

Verify Globe Cloud Senders and Domains

Need more help?